After three virtual chats and one phone call with Barnes and Noble customer service, I am once again getting a replacement device. Since the warranty expired on my Nook after the first year, I have to pay for the replacement (the device is discounted). Because I'm absurdly optimistic/profoundly stupid, I've opted to go with another SimpleTouch instead of the flashier, more versatile, and more expensive tablet version. My one hope is that, if this device is also a dud, it has the decency to fail while the warranty is in place so I can return it and give up on a dedicated e-reader.
Despite these complaints, I have found that the Nook app to work well on my iPad (I also broke down and downloaded the Kindle app, even though I am not a fan of Amazon for many reasons). Worst-case scenario is that my replacement Nook stops working, I return it (or drive over it with my car if the warranty has lapsed), and I use my iPad to read my e-books.
Given all of this, I'm curious about other people's experiences with e-readers. Have you had better luck than I have? What devices do you use?